Services

Are there First Aid stations located in the parks?

Universal Orlando offers First Aid stations at all of its parks. Most are located near the front of the parks, though locations can vary. You can find...

Are there locker facilities available?

Locker facilities are available for guests throughout Universal Orlando. A variety of locker sizes are offered for a daily fee, providing access for t...

Are there services for guests with disabilities?

Universal Orlando provides services for guests who are deaf or hard of hearing; have vision disabilities; or use a wheelchair, ECV (Electric Conveyanc...

Does Universal Orlando offer free transportation to and from the airport?

Universal Orlando does not offer free transportation between Orlando International Airport (MCO) and its resort; however, Universal does provide a shu...

Does Universal Orlando offer strollers, wheelchairs, or ECVs?

Universal Orlando offers rentals for strollers, wheelchairs, and ECVs (Electric Conveyance Vehicles). Rental service locations include the parking gar...

Is there WiFi available?

Universal Orlando provides complimentary Wi-Fi throughout its parks, CityWalk, and all on-site hotels. Where available, the service extends across the...

Is Universal Express worth it?

Universal Express is an add-on cost, and pricing can sometimes exceed the price of a park ticket. If it fits within your budget, it’s often worth cons...

What is Child Swap?

Universal’s Child Swap is a complimentary service designed to accommodate those traveling with younger guests. If a child does not meet an attraction’...

What is early park admission?

Early park admission provides early entry up to one hour prior to a park’s opening (valid park admission required). During this time, select rid...

What is My Universal Photos?

My Universal Photos is Universal Orlando’s official photography service. Photographers and automated cameras capture your moments throughout the park...

What is Single Riders?

Single Rider is a separate physical line offered at select attractions that is designed to fill empty seats not occupied by other parties, so you shou...

What is the VIP Experience?

Universal Orlando’s VIP Experience is a guided tour. It includes priority access to rides and attractions during the tour, exclusive behind-the-scenes...

What is Universal Express?

Universal Express is an express line system available at select attractions throughout Universal Orlando. It provides one-time access to the Express l...

What is Universal Orlando’s Virtual Line system?

Universal’s Virtual Line is a digital queue. You can experience a Virtual Line attraction by securing a return time in the Universal Orlando app at de...

Which on-site hotels offer complimentary Universal Express passes?

At Universal Orlando, select on-site hotels include complimentary Universal Express passes for guests staying at those properties, including: Guests s...

Which rides & attractions participate in Universal Express?

Universal Express is available for select rides and attractions at Universal Orlando. Click here to view all participating Universal Express attractio...

Who do I contact regarding a lost item?

For lost items in a park or CityWalk: If you’re currently at Universal Orlando, you can visit a Lost & Found location, preferably at the par...