Universal Orlando Help Center
Universal Orlando provides services for guests who are deaf or hard of hearing; have vision disabilities; or use a wheelchair, ECV (Electric Conveyance Vehicle), prosthetic limbs, oxygen tank, or another device. As always, service animals are welcome at the resort. Additionally, an Attraction Assistance Pass is available to guests who have difficulty tolerating extended wait times in a conventional queue environment due to a disability. To learn more about the services available to guests with disabilities, click here.
Need additional help?
Contact us.
Other Articles
Where can I purchase Butterbeer at Universal Orlando?
Butterbeer is a non-alcoholic, butterscotch-flavored beverage inspired by the ic...
What is early park admission?
Early park admission provides early entry up to one hour prior to a park’s...
Can I give my ticket to another person if I haven’t used it or haven’t completed the remaining days?
If the ticket has not yet been used, you may have the option to contact Universa...
Does Universal Orlando offer meals for vegetarians or vegans?
Vegetarian and vegan guests can find a variety of dining options throughout Univ...
What is My Universal Photos?
My Universal Photos is Universal Orlando’s official photography service. Photogr...
What events does Universal Orlando have?
Throughout the year, Universal Orlando holds numerous events, including Hallowee...
Universal Orlando Guide
Our comprehensive guide includes essential planning resources designed to help you get the most out of your trip.
View Guide
