Attraction Insight
Universal Orlando Help Center
Universal Orlando Services

What is the VIP Experience?

Universal Orlando’s VIP Experience is a guided tour. It includes priority access to rides and attractions during the tour, exclusive behind-the-scenes access, complimentary valet parking, meals, Universal Express for the remainder of the day, and more.

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Universal’s Virtual Line is a digital queue. You can experience a Virtual Line a...

Are there services for guests with disabilities?

Universal Orlando provides services for guests who are deaf or hard of hearing;...

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Universal Orlando provides complimentary Wi-Fi throughout its parks, CityWalk, a...

In what cases can I request a refund?

Universal Orlando ticket and vacation package purchases are final, and no refund...

Are park reservations required to visit?

Universal Orlando does not utilize a park reservation system for its theme parks...