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Universal Orlando Help Center
Universal Orlando Services

Does Universal Orlando offer free transportation to and from the airport?

Universal Orlando does not offer free transportation between Orlando International Airport (MCO) and its resort; however, Universal does provide a shuttle service for an additional charge if you’re staying at an on-site hotel.

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In what cases can I request a refund?

Universal Orlando ticket and vacation package purchases are final, and no refund...

Are park reservations required to visit?

Universal Orlando does not utilize a park reservation system for its theme parks...

What is the VIP Experience?

Universal Orlando’s VIP Experience is a guided tour. It includes priority access...

How can I contact Universal Orlando?

For general information, call (407) 363-8000. To reach Guest Services, call (877...

What is the difference between Universal Orlando and Universal Studios Florida?

Universal Orlando Resort refers to the entire destination, which features three...

Which on-site hotels offer complimentary Universal Express passes?

At Universal Orlando, select on-site hotels include complimentary Universal Expr...