Universal Orlando Help Center

Is there WiFi available?

Universal Orlando provides complimentary Wi-Fi throughout its parks, CityWalk, and all on-site hotels. Where available, the service extends across the entire location and is not limited to specific areas.

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Are park reservations required to visit?

Universal Orlando does not utilize a park reservation system for its theme parks...

When do the parks open and close?

Universal Orlando’s parks typically open between 9 AM and 10 AM. Closing times v...

Does Universal Orlando offer free transportation to and from the airport?

Universal Orlando does not offer free transportation between Orlando Internation...

Does Universal Orlando offer strollers, wheelchairs, or ECVs?

Universal Orlando offers rentals for strollers, wheelchairs, and ECVs (Electric...

How can I board the Hogwarts Express?

The Hogwarts Express has stations in Diagon Alley at Universal Studios Florida a...

Does Universal Orlando offer meals for vegetarians or vegans?

Vegetarian and vegan guests can find a variety of dining options throughout Univ...