Universal Orlando Help Center

Is there WiFi available?

Universal Orlando provides complimentary Wi-Fi throughout its parks, CityWalk, and all on-site hotels. Where available, the service extends across the entire location and is not limited to specific areas.

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Are there locker facilities available?

Locker facilities are available for guests throughout Universal Orlando. A varie...

Are there First Aid stations located in the parks?

Universal Orlando offers First Aid stations at all of its parks. Most are locate...

Does Universal Orlando offer meals for vegetarians or vegans?

Vegetarian and vegan guests can find a variety of dining options throughout Univ...

Is there a drop-off and pickup area?

Universal Orlando offers a designated drop-off and pickup area for buses and a s...

Can I visit a Universal Orlando on-site hotel if I’m not staying there?

You are welcome to visit Universal Orlando hotels even if you are not staying th...

What on-site hotels are at Universal Orlando?

Universal Orlando has a selection of resort hotels, including budget-friendly, m...