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Universal Orlando Help Center
Universal Orlando Services

Does Universal Orlando offer strollers, wheelchairs, or ECVs?

Universal Orlando offers rentals for strollers, wheelchairs, and ECVs (Electric Conveyance Vehicles). Rental service locations include the parking garage hub and near the entrances to Universal Studios Florida and Islands of Adventure.

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What is Coca-Cola Freestyle?

Universal Orlando offers Coca-Cola Freestyle cups, which can be purchased for a...

Am I allowed to smoke on the property?

Universal Orlando’s theme parks, water park, CityWalk, and on-site hotels are sm...

When is the best time to visit Universal Orlando?

The best time to visit Universal Orlando is generally when crowd levels are lowe...

Can I give my ticket to another person if I haven’t used it or haven’t completed the remaining days?

If the ticket has not yet been used, you may have the option to contact Universa...

Does Universal Orlando offer meals for those following a religious diet?

Universal Orlando offers a variety of Kosher and Halal meal options at select di...

Which rides & attractions participate in Universal Express?

Universal Express is available for select rides and attractions at Universal Orl...