Universal Orlando Help Center
Universal’s Virtual Line is a digital queue. You can experience a Virtual Line attraction by securing a return time in the Universal Orlando app at designated times or when availability opens. Virtual Line offerings are limited or may not be available at all. To browse Virtual Line attractions, if available, click here.
Need additional help?
Contact us.
Other Articles
Is there WiFi available?
Universal Orlando provides complimentary Wi-Fi throughout its parks, CityWalk, a...
When is the best time to visit Universal Orlando?
The best time to visit Universal Orlando is generally when crowd levels are lowe...
In what cases can I request a refund?
Universal Orlando ticket and vacation package purchases are final, and no refund...
Who do I contact regarding a lost item?
For lost items in a park or CityWalk: If you’re currently at Universal Orl...
What items are not permitted in the parks?
Universal Orlando performs security checks which require all guests to pass thro...
Which rides & attractions participate in Universal Express?
Universal Express is available for select rides and attractions at Universal Orl...
Universal Orlando Guide
Our comprehensive guide includes essential planning resources designed to help you get the most out of your trip.
View Guide
