Destination

Am I allowed to smoke on the property?

Universal Orlando’s theme parks, water park, CityWalk, and on-site hotels are smoke-free, with smoking only allowed in designated areas. Marijuana is...

Are park reservations required to visit?

Universal Orlando does not utilize a park reservation system for its theme parks or water park. Please note, however, that in the rare event the parks...

Do the parks close during thunderstorms?

Thunderstorms are common in Florida, particularly during the summer months. Universal Orlando’s parks remain open during these conditions, but outdoor...

How can I contact Universal Orlando?

For general information, call (407) 363-8000. To reach Guest Services, call (877) 589-4783. For assistance with tickets and vacation packages, call (8...

How many days does it take to experience all of Universal Orlando?

The answer depends on your budget, how much time you have, and what you’re most interested in experiencing. Factors like park priorities, crowd levels...

How many parks are at Universal Orlando?

Universal Orlando is home to three theme parks—Universal Studios Florida, Islands of Adventure, and Epic Universe—as well as one water park—Volcano Ba...

How much does Universal Orlando charge for parking?

Parking prices vary depending on the type of vehicle you’re parking and the parking option you select. Universal Orlando charges a daily per-vehicle p...

Is there a drop-off and pickup area?

Universal Orlando offers a designated drop-off and pickup area for buses and a separate location for cars, including taxis and rideshare services, suc...

Is Universal Orlando open on holidays?

All Universal Orlando parks, hotels, and CityWalk are open on all days of the year, including on Christmas Day, New Year’s Day, Easter, Thanksgiving,...

Is Volcano Bay a water park or a theme park?

Universal Orlando brands Volcano Bay as a “water theme park” and often refers to it as a theme park. However, it is not a traditional (dry...

What days are the parks open?

Universal Orlando’s theme parks and CityWalk are open every day of the year, including holidays and during most weather conditions, such as thundersto...

What happens in the event of a hurricane?

An approaching hurricane or tropical storm can result in the closure of Universal Orlando’s parks and CityWalk. On-site hotels will remain open...

What is the difference between Universal Orlando and Universal Studios Florida?

Universal Orlando Resort refers to the entire destination, which features three theme parks, a water park, a dining and shopping complex, and various...

What is Universal CityWalk Orlando?

Universal CityWalk Orlando is a shopping, dining, and entertainment complex. Here, you can catch a movie, shop, enjoy various quick-service and full-s...

What items are not permitted in the parks?

Universal Orlando performs security checks which require all guests to pass through metal detectors and all personal belongings, such as bags and purs...

When do the parks open and close?

Universal Orlando’s parks typically open between 9 AM and 10 AM. Closing times vary by park and date. Visit the Universal Orlando website to view the...

When does Universal CityWalk Orlando open and close?

Universal CityWalk Orlando’s hours may vary. Visit the Universal Orlando website to view the latest hours.

When is the best time to visit Universal Orlando?

The best time to visit Universal Orlando is generally when crowd levels are lower, but it’s also important to consider the timing of annual events. Th...

Where is Epic Universe located?

Epic Universe is located a few miles south of Universal Orlando’s original property—often referred to as the main or north campus—which includes Unive...

Where is the Wizarding World of Harry Potter located?

Universal Orlando features multiple Wizarding World of Harry Potter areas, each themed to a different location from the franchise. At Universal Studio...

Where is Volcano Bay located?

Volcano Bay is located at the southern end of Universal Orlando’s original property—often referred to as the main or north campus—which includes Unive...