Universal Orlando Help Center
Universal Orlando’s theme parks, water park, CityWalk, and on-site hotels are smoke-free, with smoking only allowed in designated areas. Marijuana is not permitted anywhere on Universal Orlando property.
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Other Articles
When is the best time to visit Universal Orlando?
The best time to visit Universal Orlando is generally when crowd levels are lowe...
Do the parks close during thunderstorms?
Thunderstorms are common in Florida, particularly during the summer months. Univ...
What is the VIP Experience?
Universal Orlando’s VIP Experience is a guided tour. It includes priority access...
In what cases can I request a refund?
Universal Orlando ticket and vacation package purchases are final, and no refund...
How much does Universal Orlando charge for parking?
Parking prices vary depending on the type of vehicle you’re parking and the park...
Can I visit a Universal Orlando on-site hotel if I’m not staying there?
You are welcome to visit Universal Orlando hotels even if you are not staying th...
Universal Orlando Guide
Our comprehensive guide includes essential planning resources designed to help you get the most out of your trip.
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