Universal Orlando Help Center
Universal Orlando is home to three theme parks—Universal Studios Florida, Islands of Adventure, and Epic Universe—as well as one water park—Volcano Bay. The resort also includes CityWalk, a shopping, dining, and entertainment complex. Visit our Universal Orlando planning guide to learn more about each location.
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Other Articles
Is the Universal Dining Plan still available?
The Universal Dining Plan was discontinued at Universal Orlando in 2021. The pro...
Is Butterbeer an alcoholic beverage?
Despite its name, Butterbeer is a non-alcoholic beverage. This butterscotch-flav...
Does Universal Orlando offer meals for those following a religious diet?
Universal Orlando offers a variety of Kosher and Halal meal options at select di...
What is the VIP Experience?
Universal Orlando’s VIP Experience is a guided tour. It includes priority access...
What is Child Swap?
Universal’s Child Swap is a complimentary service designed to accommodate those...
Who do I contact regarding a lost item?
For lost items in a park or CityWalk: If you’re currently at Universal Orl...
Universal Orlando Guide
Our comprehensive guide includes essential planning resources designed to help you get the most out of your trip.
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