Universal Orlando Help Center
Universal Orlando does not utilize a park reservation system for its theme parks or water park. Please note, however, that in the rare event the parks reaches capacity, park entry is not guaranteed.
Need additional help?
Contact us.
Other Articles
Where can I purchase Butterbeer at Universal Orlando?
Butterbeer is a non-alcoholic, butterscotch-flavored beverage inspired by the ic...
What on-site hotels are at Universal Orlando?
Universal Orlando has a selection of resort hotels, including budget-friendly, m...
Are wait times lower when it rains?
Rain can sometimes lead to lower wait times, especially if it continues for an e...
Is there WiFi available?
Universal Orlando provides complimentary Wi-Fi throughout its parks, CityWalk, a...
Can I bring a bag or other loose articles on rides?
Large items such as bags, fanny packs, and purses are permitted on select rides...
In what cases can I request a refund?
Universal Orlando ticket and vacation package purchases are final, and no refund...
Universal Orlando Guide
Our comprehensive guide includes essential planning resources designed to help you get the most out of your trip.
View Guide
