Universal Studios Hollywood Help Center
Destination

Destination

Get answers to general questions about the resort, including policies and other essential information.

17 articles

Am I allowed to smoke on the property?

Universal Studios Hollywood’s designated smoking area is closed. Tobacco smoking, e-cigarettes, vaporizers, and marijuana are not permitted in t...

Does the park close during thunderstorms?

Universal Studios Hollywood remains open during thunderstorms, but outdoor attractions will temporarily close when lightning is nearby as a safety pre...

Does Universal Studios Hollywood have any on-site hotels?

The Hilton Los Angeles/Universal City and the Sheraton Universal Hotel are located on Universal Studios Hollywood property, but they are not official...

How can I contact Universal Studios Hollywood?

For general information, call (800) 864-8377. For assistance with tickets, call (866) 258-6546. To reach Group Sales, call (800) 959-9688. For help wi...

How many days does it take to experience all of Universal Studios Hollywood?

The answer depends on your budget, how much time you have, and what you’re most interested in experiencing. Factors like crowd levels and preferred at...

How many parks are at Universal Studios Hollywood?

Universal Studios Hollywood consists of only one theme park. There’s also CityWalk, a shopping, dining, and entertainment complex. Visit our Uni...

How much does Universal Studios Hollywood charge for parking?

Parking prices vary depending on the type of vehicle you’re parking, the option you choose, and when you visit. Universal Studios Hollywood charges a...

Is a park reservation required to visit?

Universal Studios Hollywood does not utilize a park reservation system. Please note, however, that in the rare event the park reaches capacity, park e...

Is there a drop-off and pickup area?

Universal Studios Hollywood provides designated drop-off and pickup areas for guests. One location is just off Universal Hollywood Drive—follow signs...

Is Universal Studios Hollywood open on holidays?

The Universal Studios Hollywood theme park and CityWalk are open on all days of the year, including on Christmas Day, New Year’s Day, Easter, Thanksgi...

What days are the park open?

The Universal Studios Hollywood theme park and CityWalk are open every day of the year, including holidays and during most weather conditions, such as...

What happens in the event of an earthquake?

As you may know, unlike many natural disasters that can often be forecast in advance, earthquakes cannot currently be predicted in terms of timing, st...

What is Universal CityWalk Hollywood?

Universal CityWalk Hollywood is a shopping, dining, and entertainment complex. Here, you can catch a movie, shop, enjoy various quick-service and full...

What items are not permitted in the park?

Universal Studios Hollywood performs security checks which require all guests to pass through metal detectors and all personal belongings, such as bag...

When does the park open and close?

Opening and closing times vary. Visit the Universal Studios Hollywood website to view the most up-to-date park hours.

When does Universal CityWalk Hollywood open and close?

Universal CityWalk Hollywood’s hours may vary. Visit the Universal Studios Hollywood website to view the latest hours.

When is the best time to visit Universal Studios Hollywood?

The best time to visit Universal Studios Hollywood is generally when crowd levels are lower, but it’s also important to consider the timing of annual...

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