Universal Studios Hollywood Help Center
The Universal Studios Hollywood theme park and CityWalk are open on all days of the year, including on Christmas Day, New Year’s Day, Easter, Thanksgiving, and other holidays.
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Other Articles
Can I bring a bag or other loose articles on rides?
Large items such as bags, fanny packs, and purses are permitted on select rides...
In what cases can I request a refund?
Universal Studios Hollywood ticket purchases are final, and no refunds are avail...
Where can I purchase Butterbeer at Universal Studios Hollywood?
Butterbeer is a non-alcoholic, butterscotch-flavored beverage inspired by the ic...
Are there services for guests with disabilities?
Universal Studios Hollywood provides services for guests who are deaf or hard of...
What is My Universal Photos?
My Universal Photos is Universal Studios Hollywood’s official photography servic...
Who do I contact regarding a lost item?
If you’re currently at Universal Studios Hollywood, you can visit Guest Relation...
Universal Studios Hollywood Guide
Our comprehensive guide includes essential planning resources designed to help you get the most out of your trip.
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