Woman Sues After Falling in Bathtub to Relieve Herself Due to Inaccessible Toilet at Universal Cabana Bay

A woman is suing Universal Orlando and Loews Hotels, the operator of Universal Orlando’s on-site hotels, for negligence, alleging she sustained serious injuries after falling into the bathtub in her room at Universal Cabana Bay Beach Resort while attempting to relieve herself because the room’s toilet was inaccessible.

According to the complaint, the incident occurred on October 10, 2024. Ann Banda was staying at the hotel during Hurricane Milton. Although the hotel remained open and accepted her as a paying guest, Banda claims the bathroom in her assigned room had an inaccessible toilet.

The toilet was located in a separate enclosed area of the room from the bathtub, which was accessed through a separate door. However, Banda alleges the door was either locked, secured, stuck, defective, or otherwise unable to be opened, leaving her without access to the room’s toilet.

The complaint alleges that Hurricane Milton limited Banda’s ability to safely leave the hotel to find alternative bathroom facilities or lodging. As a result, Banda alleges that she attempted to relieve herself in the bathtub because she could not access the toilet in her room. During the attempt, she fell in or around the bathtub and sustained serious injuries, according to the complaint.

Cabana Bay Beach Resort has public restrooms located throughout the property, including in the lobby and near dining areas. However, some guest rooms require guests to go outside to reach these facilities, which may not have been a viable option with the weather conditions. The complaint does not specify whether Banda had a reasonable way to access these restrooms from her assigned room.

The lawsuit argues that the hotel operators should have identified and addressed the problem before assigning the room to a guest. It also alleges that the defendants failed to provide reasonable accommodations under the circumstances.

Banda claims the injuries have resulted in ongoing physical and financial consequences, including pain and suffering, medical expenses, lost earnings, and diminished future earning capacity.

The lawsuit was filed on October 1, 2026, and seeks damages exceeding $50,000. The case remains pending.