Services

Are there First Aid stations located in the parks?

Walt Disney World offers First Aid stations at all of its parks. Most are located near the front of the parks, though locations can vary. You can find...

Are there locker facilities available?

Locker facilities are available for guests throughout Walt Disney World. A variety of locker sizes are offered for a daily fee, providing access for t...

Are there services for guests with disabilities?

Walt Disney World provides services for guests who are deaf or hard of hearing; have vision disabilities; or use a wheelchair, ECV (Electric Conveyanc...

Do on-site hotel guests get early entry?

Early entry is available to guests staying at a Walt Disney World hotel. It provides early park admission up to 30 minutes before a park’s opening (va...

Do on-site hotels offer complimentary Lightning Lanes?

Walt Disney World’s hotels do not include complimentary Lightning Lane, which provides access to shorter wait times at select attractions. Guests who...

Does Walt Disney World offer free transportation to and from the airport?

Walt Disney World no longer provides complimentary transportation between Orlando International Airport (MCO) and its resort hotels. Guests traveling...

Does Walt Disney World offer strollers, wheelchairs, or ECVs?

Walt Disney World offers rentals for strollers, wheelchairs, and ECVs (Electric Conveyance Vehicles) at all parks and Disney Springs. For wheelchair p...

Is Lightning Lane worth it?

Lightning Lane is an add-on cost offered in three forms: Multi Pass, Single Pass, and Premier Pass. If it fits within your budget, it’s often worth co...

Is the Walt Disney World Monorail a free ride?

The Walt Disney World Monorail System is not a theme park attraction, but a complimentary transportation service that connects select areas across the...

Is there WiFi available?

Walt Disney World provides complimentary Wi-Fi throughout its parks, Disney Springs, and all on-site hotels. Where available, the service extends acro...

What happened to Disney FASTPASS?

Disney FASTPASS was discontinued and replaced by Lightning Lane, which provides paid access to shorter lines at select attractions. See our Lightning...

What happened to Disney Genie+?

Disney Genie+ was discontinued and replaced with Lightning Lane Multi Pass, which now serves as the option for purchasing access to select attractions...

What happened to Individual Lightning Lane?

Individual Lightning Lane was discontinued and replaced with Lightning Lane Single Pass, which now serves as the option for purchasing access to selec...

What is Disney Genie?

Disney Genie is a complimentary service in the My Disney Experience app that enables you to select your interests and get personalized recommendations...

What is Disney PhotoPass?

Disney PhotoPass is Walt Disney World’s official photography service. Photographers and automated cameras capture your moments throughout the parks an...

What is Lightning Lane?

Lightning Lane is an express line system available at select attractions throughout Walt Disney World. With Lightning Lane Multi Pass, you can reserve...

What is Rider Switch?

Disney’s Rider Switch is designed to accommodate those traveling with younger guests or guests unable to ride. If a guest does not meet an attraction’...

What is Single Riders?

Single Rider is a separate physical line offered at select attractions that is designed to fill empty seats not occupied by other parties, so you shou...

What is the difference between Lightning Lane Multi Pass, Single Pas, and Premier Pass?

Lightning Lane at Walt Disney World is offered in three different options, each providing a different way to access shorter lines at select attraction...

Where does the Walt Disney World monorail travel to?

The Walt Disney World Monorail System is a complimentary transportation system that operates three lines. The Magic Kingdom express line runs directly...

Which rides & attractions participate in Lightning Lane?

Lightning Lane is available for select rides and attractions throughout Walt Disney World. Attractions vary depending on whether you purchase Lightnin...

Who do I contact regarding a lost item?

If you’re currently at Walt Disney World, you can visit a Lost & Found location, preferably at the destination (theme park, water park, Disn...