Services

Are there First Aid stations located in the park?

Universal Studios Hollywood offers First Aid stations at its theme park. Stations are located at both the Upper Lot and Lower Lot. You can find their...

Are there locker facilities available?

Locker facilities are available for guests at Universal Studios Hollywood. A variety of locker sizes are offered for a daily fee, providing access for...

Are there services for guests with disabilities?

Universal Studios Hollywood provides services for guests who are deaf or hard of hearing; have vision disabilities; or use a wheelchair, ECV (Electric...

Does Universal Studios Hollywood offer early entry?

Universal Studios Hollywood offers Early Access for purchase, which allows guests to enter the park before its official opening time. Valid theme park...

Does Universal Studios Hollywood offer strollers, wheelchairs, or ECVs?

Universal Studios Hollywood offers rentals for strollers, wheelchairs, and ECVs (Electric Conveyance Vehicles). The rental service location can be fou...

Is there WiFi available?

Universal Studios Hollywood provides complimentary Wi-Fi throughout its park and CityWalk. Where available, the service extends across the entire loca...

Is Universal Express worth it?

Universal Express is an add-on cost, and pricing can sometimes exceed the price of a park ticket. If it fits within your budget, it’s often worth cons...

What is Child Switch?

Universal’s Child Switch is designed to accommodate those traveling with younger guests. If a child does not meet an attraction’s boarding requirement...

What is My Universal Photos?

My Universal Photos is Universal Studios Hollywood’s official photography service. Photographers and automated cameras capture your moments throughout...

What is Single Riders?

Single Rider is a separate physical line offered at select attractions that is designed to fill empty seats not occupied by other parties, so you shou...

What is the VIP Experience?

Universal Studios Hollywood’s VIP Experience is a guided tour. It includes priority access to rides and attractions during the tour, exclusive a...

What is Universal Express?

Universal Express is an express line system available at select attractions throughout Universal Studios Hollywood. It provides one-time access to the...

What is Universal Studios Hollywood’s Virtual Line system?

Universal’s Virtual Line is a digital queue. You can experience a Virtual Line attraction by securing a return time in the Universal Studios Hol...

Which rides & attractions participate in Universal Express?

Universal Express is available for select rides and attractions at Universal Studios Hollywood. Click here to view all participating Universal Express...

Who do I contact regarding a lost item?

If you’re currently at Universal Studios Hollywood, you can visit Guest Relations, located near the entrance to the theme park. If you’re not currentl...