Universal Orlando Help Center

Destination

Get answers to general questions about the resort, including policies and other essential information.

Get answers to questions about dining options, including dietary accommodations.

Explore common questions about events, including what’s offered.

Find answers to questions about hotels, including accommodations and benefits.

Browse questions about rides and attractions, including ride requirements, accessibility, and what experiences are available.

Find answers to questions about services, including available offerings and resources throughout the resort.

Learn about tickets, including which ticket is recommended for you and policies.

For lost items in a park or CityWalk: If you’re currently at Universal Orl...

Universal Express is an express line system available at select attractions thro...

Universal Orlando’s parks typically open between 9 AM and 10 AM. Closing times v...

Universal Express is available for select rides and attractions at Universal Orl...

Universal Orlando offers a designated drop-off and pickup area for buses and a s...

Height requirements vary by attraction. Visit our Universal Orlando rides &...

Our comprehensive guide includes essential planning resources designed to help you get the most out of your trip.

View Guide