Universal Orlando Help Center
If the ticket has not yet been used, you may have the option to contact Universal Orlando to have the ticket reassigned to another person. Once the ticket has been used, it cannot be reassigned.
Need additional help?
Contact us.
Other Articles
Where is Epic Universe located?
Epic Universe is located a few miles south of Universal Orlando’s original prope...
What days are the parks open?
Universal Orlando’s theme parks and CityWalk are open every day of the year, inc...
What on-site hotels are at Universal Orlando?
Universal Orlando has a selection of resort hotels, including budget-friendly, m...
Who do I contact regarding a lost item?
For lost items in a park or CityWalk: If you’re currently at Universal Orl...
How many parks are at Universal Orlando?
Universal Orlando is home to three theme parks—Universal Studios Florida, Island...
In what cases can I request a refund?
Universal Orlando ticket and vacation package purchases are final, and no refund...
Universal Orlando Guide
Our comprehensive guide includes essential planning resources designed to help you get the most out of your trip.
View Guide
