Universal Orlando Help Center

Are there services for guests with disabilities?

Universal Orlando provides services for guests who are deaf or hard of hearing; have vision disabilities; or use a wheelchair, ECV (Electric Conveyance Vehicle), prosthetic limbs, oxygen tank, or another device. As always, service animals are welcome at the resort. Additionally, an Attraction Assistance Pass is available to guests who have difficulty tolerating extended wait times in a conventional queue environment due to a disability. To learn more about the services available to guests with disabilities, click here.

Need additional help? Contact us.
Advertisement

Other Articles

How can I learn more about Halloween Horror Nights?

You can view general information about Universal Orlando’s Halloween Horro...

Can I bring a bag or other loose articles on rides?

Large items such as bags, fanny packs, and purses are permitted on select rides...

What is Child Swap?

Universal’s Child Swap is a complimentary service designed to accommodate those...

Is Butterbeer an alcoholic beverage?

Despite its name, Butterbeer is a non-alcoholic beverage. This butterscotch-flav...

Can I visit a Universal Orlando on-site hotel if I’m not staying there?

You are welcome to visit Universal Orlando hotels even if you are not staying th...

Is Universal Orlando open on holidays?

All Universal Orlando parks, hotels, and CityWalk are open on all days of the ye...