Walt Disney World Help Center

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Helpful Articles

In what cases can I request a refund?

Walt Disney World ticket and vacation package purchases are final, and no refund...

Does Walt Disney World charge extra for its events?

Some events at Walt Disney World are included with regular park admission, while...

Can I visit a Walt Disney World on-site hotel if I’m not staying there?

You are welcome to visit Walt Disney World hotels even if you are not staying th...

What is Disney PhotoPass?

Disney PhotoPass is Walt Disney World’s official photography service. Photograph...

Can I give my ticket to another person if I haven’t used it or haven’t completed the remaining days?

If the ticket has not yet been used, you may reassign the ticket to another pers...

What items are not permitted in the parks?

Walt Disney World performs security checks which require all guests and personal...