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Universal Orlando Help Center
Universal Orlando Destination

What is the difference between Universal Orlando and Universal Studios Florida?

Universal Orlando Resort refers to the entire destination, which features three theme parks, a water park, a dining and shopping complex, and various on-site hotels. Universal Studios Florida is one of the three theme parks at Universal Orlando. See our Universal Orlando planning guide to learn more about the destination.

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Which rides & attractions participate in Universal Express?

Universal Express is available for select rides and attractions at Universal Orl...

Does Universal Orlando charge extra for its events?

Some events at Universal Orlando are included with regular park admission, while...

When does Universal CityWalk Orlando open and close?

Universal CityWalk Orlando’s hours may vary. Visit the Universal Orlando w...

How can I contact Universal Orlando?

For general information, call (407) 363-8000. To reach Guest Services, call (877...

What is Universal Orlando’s Virtual Line system?

Universal’s Virtual Line is a digital queue. You can experience a Virtual Line a...

Are there services for guests with disabilities?

Universal Orlando provides services for guests who are deaf or hard of hearing;...