Universal Orlando Help Center
Universal’s Virtual Line is a digital queue. You can experience a Virtual Line attraction by securing a return time in the Universal Orlando app at designated times or when availability opens. Virtual Line offerings are limited or may not be available at all. To browse Virtual Line attractions, if available, click here.
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Other Articles
Which on-site hotels offer complimentary Universal Express passes?
At Universal Orlando, select on-site hotels include complimentary Universal Expr...
Are there any rides & attractions for kids?
Universal Orlando offers a selection of rides and attractions designed with chil...
Can I bring a bag or other loose articles on rides?
Large items such as bags, fanny packs, and purses are permitted on select rides...
Am I allowed to smoke on the property?
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Where is Volcano Bay located?
Volcano Bay is located at the southern end of Universal Orlando’s original prope...
How can I board the Hogwarts Express?
The Hogwarts Express has stations in Diagon Alley at Universal Studios Florida a...
Universal Orlando Guide
Our comprehensive guide includes essential planning resources designed to help you get the most out of your trip.
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