Universal Studios Hollywood Help Center

In what cases can I request a refund?

Universal Studios Hollywood ticket purchases are final, and no refunds are available. If your plans change, you may be able to make changes to your tickets. We recommend contacting Universal Studios Hollywood for assistance. Please note that Universal Studios Hollywood can only assist with purchases made directly through them, not third-party suppliers, such as travel agents or authorized retailers.

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What days are the park open?

The Universal Studios Hollywood theme park and CityWalk are open every day of th...

Does Universal Studios Hollywood offer early entry?

Universal Studios Hollywood offers Early Access for purchase, which allows guest...

What items are not permitted in the park?

Universal Studios Hollywood performs security checks which require all guests to...

When does Universal CityWalk Hollywood open and close?

Universal CityWalk Hollywood’s hours may vary. Visit the Universal Studios Holly...

How many days does it take to experience all of Universal Studios Hollywood?

The answer depends on your budget, how much time you have, and what you’re most...

How can I contact Universal Studios Hollywood?

For general information, call (800) 864-8377. For assistance with tickets, call...