Universal Studios Hollywood Help Center

In what cases can I request a refund?

Universal Studios Hollywood ticket purchases are final, and no refunds are available. If your plans change, you may be able to make changes to your tickets. We recommend contacting Universal Studios Hollywood for assistance. Please note that Universal Studios Hollywood can only assist with purchases made directly through them, not third-party suppliers, such as travel agents or authorized retailers.

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When are wait times lowest during the day?

Wait times are usually lowest right at park opening and again later in the eveni...

Does Universal Studios Hollywood offer a dining plan?

Universal Studios Hollywood offers a Dining Pass that provides a flexible way to...

Does the park close during thunderstorms?

Universal Studios Hollywood remains open during thunderstorms, but outdoor attra...

Is there WiFi available?

Universal Studios Hollywood provides complimentary Wi-Fi throughout its park and...

What rides & attractions does Universal Studios Hollywood have?

Universal Studios Hollywood offers a range of rides and attractions across its t...

When does Universal CityWalk Hollywood open and close?

Universal CityWalk Hollywood’s hours may vary. Visit the Universal Studios Holly...