Universal Orlando Help Center
For general information, call (407) 363-8000. To reach Guest Services, call (877) 589-4783. For assistance with tickets and vacation packages, call (877) 801-9720. For on-site hotel reservations, call (888) 273-1311. For dining or character breakfast reservations, call (407) 224-3663. For general questions, you can also email [email protected].
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What days are the parks open?
Universal Orlando’s theme parks and CityWalk are open every day of the year, inc...
Is the Universal Dining Plan still available?
The Universal Dining Plan was discontinued at Universal Orlando in 2021. The pro...
In what cases can I request a refund?
Universal Orlando ticket and vacation package purchases are final, and no refund...
Does Universal Orlando offer meals for those following a religious diet?
Universal Orlando offers a variety of Kosher and Halal meal options at select di...
What is Universal CityWalk Orlando?
Universal CityWalk Orlando is a shopping, dining, and entertainment complex. Her...
Is Volcano Bay a water park or a theme park?
Universal Orlando brands Volcano Bay as a “water theme park” and oft...
Universal Orlando Guide
Our comprehensive guide includes essential planning resources designed to help you get the most out of your trip.
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