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Universal Orlando Help Center

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Destination

40

Am I allowed to smoke on the property?
Are park reservations required to visit?
Do the parks close during thunderstorms?
How can I contact Universal Orlando?
How many days does it take to experience all of Universal Orlando?
How many parks are at Universal Orlando?
How much does Universal Orlando charge for parking?
Is there a drop-off and pickup area?
Is Universal Orlando open on holidays?
Is Volcano Bay a water park or a theme park?
What days are the parks open?
What happens in the event of a hurricane?
What is Universal CityWalk?
What is Universal’s Epic Universe?
What items are not permitted in the parks?
When do the parks open and close?
When does Universal CityWalk Orlando open and close?
When is the best time to visit Universal Orlando?
Where is the Wizarding World of Harry Potter located?
Where is Volcano Bay located?
Universal Orlando

Dining

12

Does Universal Orlando offer meals for those following a religious diet?
Does Universal Orlando offer meals for those with food allergies?
Does Universal Orlando offer meals for vegetarians or vegans?
Is Butterbeer an alcoholic beverage?
Is the Universal Dining Plan still available?
What is Coca-Cola Freestyle?
Universal Orlando

Events

8

Does Universal Orlando charge extra for its events?
Is there a Help Center for Halloween Horror Nights?
What events does Universal Orlando have?
Where can I learn more about Halloween Horror Nights?
Universal Orlando

On-Site Hotels

16

Can I visit a Universal Orlando on-site hotel if I’m not staying there?
Does Universal Orlando have any on-site hotels?
What accommodations are available at on-site hotels?
What activities are available at on-site hotels?
What benefits are available at on-site hotels?
What on-site hotels are at Universal Orlando?
Which on-site hotel is the best?
Which on-site hotels offer complimentary Universal Express passes?
Universal Orlando

Rides & Attractions

14

Are there any rides & attractions for kids?
Can I bring a bag on rides?
How can I board the Hogwarts Express?
What are the height restrictions for the rides & attractions?
What rides and shows does Universal Orlando have?
Which rides & attractions offer a Virtual Line?
Which rides & attractions participate in Universal Express?
Universal Orlando

Services

33

Are there First Aid stations located in the parks?
Are there locker facilities available?
Are there services for guests with disabilities?
Does Universal Orlando offer free transportation to and from the airport?
Does Universal Orlando offer strollers, wheelchairs, or ECVs?
Is there WiFi available?
What is Child Swap?
What is early park admission?
What is My Universal Photos?
What is Single Riders?
What is TapuTapu?
What is the VIP Experience?
What is Universal Express?
What is Universal Orlando’s Virtual Line system?
Which on-site hotels offer complimentary Universal Express passes?
Which rides & attractions offer a Virtual Line?
Which rides & attractions participate in Universal Express?
Who do I contact regarding a lost item?
Universal Orlando

Tickets

6

Can I give my ticket to another person if I haven’t used it or haven’t completed the remaining days?
How many days does it take to experience all of Universal Orlando?
In what cases can I request a refund?
What happens in the event of a hurricane?
Universal Orlando
- Can I give my ticket to another person if I haven’t used it or haven’t completed the remaining days?
- In what cases can I request a refund?

Events

Does Universal Orlando charge extra for its events?
Is there a Help Center for Halloween Horror Nights?
What events does Universal Orlando have?
Where can I learn more about Halloween Horror Nights?
Universal Orlando

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